Customer Success Manager

Posted 6 years ago

We are looking for a Customer Success Manager to join our awesome team and keep our internal enterprise customers happy while helping them succeed with our products.

This role will work closely with the Relationship Manager to create account strategies and process. This candidate will also understand internal data tools and analyzing data performance for clients health. The primary focus will be on training, documentation, survey management, improving communication, stakeholder outreach and product ownership.

As a Customer Success Manager, you will be the learning and technology expert that is responsible for driving adoption and value for WayUp!

You will:

  • Keep Clients Happy. Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues.
  • Act as a churnfighter – saving accounts and using data to prove value.
  • Assist your team in developing and maintaining client relationships for a set of enterprise customers through various levels of communication including regular conference calls, web calls, emails communication and occasional on-site meetings.
  • Ability to align with cross-functional departments including brand innovation, product and engineering.
  • Maintaining key client relationships with C-Suite decision makers as well as end-users.
  • Work with internal customers to make sure their onboarding is a success and help them see value in WayUp’s Platform
  • Go from 0-100 in 60 seconds. We move fast, change fast, and win fast!

Apply Online